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Site Information
Orders
Ordering
Is welcome however you want to, by phone, fax ,e-mail or on-line via our secure web site.
Phone
Please call 01858 446823, Monday - Friday 0900-1700 . If calling outside of these hours please leave either your name and phone number on the answer-phone and we will endeavour to call you straight back during office hours or you may leave your order on the answer-phone. If you leave your order on the answer-phone please also leave a contact phone number so that we can call you to check we have everything right, to tell you the amount and to ask for your payment details. In the interests of security please do not leave credit card details on our answer-phone.
Fax
Please fax 01858 446823 with your order. Please include a contact phone number so that we can call you to check we have everything right, to tell you the amount and to ask for your payment details. In the interests of security please do not send credit card details on your fax.
Please email sales with your order at sales@smartintl.co.uk Please include a contact phone number so that we can call you back to check we have everything right, to tell you the amount and to ask for your payment details. In the interests of security please do not send credit card details on your fax.
Website
We have a full e-commerce website which you can navigate through the product list on the left.
Payment
At time of ordering
Payment can be made by Credit or Debit Card.
Purchase order account holders - NEW
If you wish to set up an account so that you can pay by Purchase Order please contact us.
Purchase order account holders - EXISTING
If you are an existing account holder who wishes to pay by Purchase Order we have made the ordering process as simple and as swift as we can on the website or you can order by phone.
- Website - Log on and place the order on the website and at the payment stage tick the Purchase Order box. An e-mail will then be sent to you with the details of the invoice. We will package the order while you obtain a Purchase Order Number. When you have a Purchase Order Number for that invoice you can either log back on and enter the number to your order and so authorise despatch or you can call us or e-mail it to us.
- Phone/Fax - If you place an order by phone or fax then we will fax you or e-mail you a copy of your invoice so that you can obtain a Purchase Order Number. When you have a Purchase Order Number for that invoice you can either phone or fax it to us and then we will authorise despatch.
Purchase order terms
All puchase orders become due for payment within 14 days of despatch unless by previous arrangement.
Filling orders
Processing orders
To assist in processing your order by phone or fax if possible please quote your unique customer reference number (this can be found on our invoice alongside your telephone number). If you can also quote our product codes this would help but if we are in any doubt we shall contact you before despatching the order.
Out of stock items
We will always do our best to ensure all items are in stock but occasionally such things fall beyond our control. In these exceptional cases we are happy for you to reserve an item and we shall contact you when the item comes in. No payment for reserved items will be taken until the item is in and ready for dispatch.
Deliveries & returns:
Deliveries
Delivery methods and charges are displayed during the checkout process. International shipping costs will be advised by phone/email before taking payment.
All our orders incur a standard packaging and delivery charge of £4.95 and all deliveries are sent by the most environmentally friendly post which usually takes 3-5 business days. We will of course despatch items for guaranteed next day delivery (not weekends) for £8.95 but we would encourage our customers to consider our reasons for the less rushed delivery schedule and to work with us if they can.
Whatever way you order and whichever delivery method you choose we will ensure you receive the very best service and all orders placed before 3.00pm will be despatched the same day or if placed at the weekend by 3.00pm the next business day..
Returning goods
We have a no quibble refund policy.
If you want to return an item for whatever reason you can do so up to 14 days from the date of delivery. We simply ask that the goods are returned in their original packaging and condition and that you accept the cost of return postage. We will be happy to offer a refund or replacement as soon as the goods are received and we do not charge a re-stocking fee as some other companies do.
Damaged goods
If goods are damaged in transit this must be reported to the Royal Mail or Courier and to Smart International Ltd within 3 days of receipt.
Defective goods
In the unlikely event that there is a fault with the products we send you, for which we apologise, we will replace these items immediately without any question upon receipt of the returned goods. If the goods are faulty please advise us of the cost of return postage when you return them and we will issue you with a credit or refund for the postage.
We regret that we cannot accept returned needles or herbs unless they are returned to us unopened in the sealed packaging.
Incorrect delivery
We will do everything we can to ensure your order is double-checked before being dispatched but if there has been a mistake or a shortage in your delivery we will be happy to address this problem promptly. We just ask that such mistakes are reported to Smart International Ltd within 2 days of receipt.
We would request that all customers open boxes and check them as soon as possible after receipt.
VAT
Our Vat number is 910 5948 26. Vat is chargeable, where applicable, on all goods and services we provide in the UK, except books, and exports to non-EU countries. Vat will be charged on exports to EU countries unless a Vat number is provided at time of ordering. We are sometimes asked about why there is Vat on postage in the UK. It is a legal requirement by HM Customs & Excise to charge Vat on postage to customers in the UK. However when Parcelforce is used because they are owned by the government they are VAT exempt.
If you are a UK registered organisation claiming exemption from Vat you must provide the relevant completed HM Customs & Excise Certificate at the time of ordering otherwise we are obliged to charge Vat.
Terms & conditions
Pricing
All prices quoted on the website and in the catalogue show both trade prices exclusive of VAT and a consumer price with VAT because though most of our customers are practitioners and organisations some of our goods are suitable, and of benefit to, the general public. Who genrally like to see the amount they are paying including VAT when considering an item.
Payment
Payment on-line is by Credit or Debit Card, or by Purchase Order for previously authorised clients only.
Products
Although infrequent we reserve the right to change, modify, substitute or remove without notice any information on this site from time to time. Prices, goods and availability of goods are subject to change at any time.
Privacy & security policy
Smart International is totally committed to protecting our customer's privacy and security. We only use the information we collect about customers with their consent to process their enquiry and to tell them about our services. We will never disclose personal information about our customers to any third party other than to process their transaction unless we are under a legal obligation to do so.
The information we collect
When customers register with Smart International we need to know their name, email address, telephone number and delivery address. This allows us to process and fulfill their transactions efficiently.
During the registration and order process customers can choose to receive product and service information updates. If customers select not to do so, we do not contact them with updates for any other reason unless it is connected with their transaction.
Security
Smart International utilises industry-standard Secure Sockets Layer (SSL) encryption to enhance the safety of all online transactions and personal confidential information, including credit card number, name and address, so that it cannot be read as the information travels over the Internet.
Customers consent
By placing an order with Smart International, customers give consent to the collection and use of the information provided solely for the purposes of processing and fulfilling their transactions or request for additional information, updates.
In summary
We are committed to protecting our customer's privacy. We use the information we collect on the site and in our secure office only for the purposes for which you have consented. We will not pass on your personal information to others without your permission.
Your rights
These terms and conditions statements do not affect your statutory rights and in all cases English law shall apply.
For further information please call us on 01858 446823